Policies & Terms

Welcome to Iron & Light Coaching, LLC and Iron & Light Equipment & Field Supply ("Iron & Light," "we," "us," or "our"). These Terms & Conditions govern your use of www.ironandlightcoaching.com and your purchase of products, equipment, supplies, training materials, or services offered through our website.

By accessing our website, creating an account, submitting an order, or purchasing from Iron & Light, you agree to these Terms & Conditions.

Business Purpose

Iron & Light provides professional training, equipment, tools, chemicals, supplies, replacement parts, and related products primarily for commercial kitchen exhaust cleaning contractors and other professional service businesses.

Certain products may be intended for professional or commercial use only.

Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, pricing, availability, certification information, and compatibility information.

Manufacturers may modify product specifications, packaging, components, colors, or designs without notice.

Material changes affecting safety, electrical requirements, certification status, or intended application will not knowingly be substituted without appropriate disclosure.

Product photographs may be representative.

Product Certifications

Products will only be described as UL Listed, ETL Listed, or otherwise certified when Iron & Light has documentation or manufacturer information supporting the certification applicable to the product or model being offered.

A certification applying to one model does not automatically apply to another model.

Customers remain responsible for confirming that equipment is acceptable for their particular application, jurisdiction, facility, employer, authority having jurisdiction, insurance requirements, or project specifications.

Orders

Submitting an order does not guarantee acceptance.

Iron & Light may decline or cancel an order because of:

• Inventory errors
• Supplier availability
• Pricing errors
• Fraud concerns
• Shipping restrictions
• Certification or compliance concerns
• Manufacturer discontinuation
• Inability to fulfill the order
• Other legitimate business reasons

If we cancel an order after payment has been collected, the applicable amount will be refunded.

Pricing

Prices may change without notice.

We reserve the right to correct typographical, technical, or pricing errors before shipment.

Quotes may contain expiration dates and may be affected by manufacturer pricing, freight costs, tariffs, import costs, or supply-chain changes.

Payments

Payment is due according to the terms shown during checkout, on the invoice, or in a written quotation.

Orders may not enter production or fulfillment until required payment has cleared.

Taxes

Customers are responsible for applicable sales, use, excise, or similar taxes unless a valid resale or tax-exemption certificate has been accepted by Iron & Light.

Professional Use

Many products sold by Iron & Light involve high-pressure water, electricity, chemicals, rotating machinery, commercial exhaust systems, elevated work areas, hot surfaces, and other potentially hazardous environments.

Customers are responsible for:

• Following manufacturer instructions
• Using appropriate personal protective equipment
• Receiving appropriate training
• Following applicable laws and safety standards
• Confirming correct electrical service and voltage
• Using equipment only for its intended purpose

Intellectual Property

Iron & Light names, logos, course materials, photographs, videos, documents, training materials, product bundles, graphics, and proprietary content may not be copied, reproduced, distributed, resold, or commercially used without written permission.

Third-party product names and trademarks remain the property of their respective owners.

Third-Party Manufacturers

Iron & Light may resell products manufactured by third parties.

The manufacturer remains responsible for manufacturing specifications, manufacturer warranties, technical documentation, and product certifications it issues.

Iron & Light may assist customers with manufacturer communications but does not control third-party manufacturer decisions.

Limitation of Liability

To the fullest extent permitted by law, Iron & Light is not responsible for indirect, incidental, special, consequential, or lost-profit damages resulting from the use, misuse, installation, failure, delay, or unavailability of products.

Nothing in these Terms limits rights that cannot legally be waived.

Governing Law

These Terms are governed by the laws of the State of Florida, except where another law is required to apply.

Changes

Iron & Light may update these Terms periodically. Updated terms become effective when posted unless otherwise stated.

Contact

Iron & Light Coaching, LLC
www.ironandlightcoaching.com
[email protected]
1-888-350-8587

Iron & Light wants customers to receive the correct professional equipment and supplies for their business. Because we sell specialty commercial products, manufacturer-direct equipment, chemicals, OEM products, and special-order items, return eligibility varies by product.

Standard Eligible Returns

Unless a product page states otherwise, eligible unused products may be submitted for return consideration within 14 calendar days of delivery.

Products must be:

• Unused
• Uninstalled
• Undamaged
• Complete
• In original packaging
• Returned with manuals, accessories, components, and parts

A return authorization must be obtained before sending any product back.

Unauthorized returns may be refused.

Non-Returnable Products

The following are generally non-returnable unless defective, damaged in transit, or incorrectly shipped:

• Custom-made products
• OEM/private-label products
• Special-order equipment
• Products built or configured specifically for the customer
• Chemicals or hazardous materials once shipped
• Opened chemical containers
• Used or installed equipment
• Electrical products that have been connected or energized
• Used hoses, pumps, guns, sprayers, motors, or pressure-washing equipment
• Opened PPE or sanitary products
• Custom-sized filters or fabricated items
• Clearance or final-sale merchandise
• Digital products
• Downloadable materials
• Training courses where the applicable enrollment policy states the product is non-refundable

Special Orders

Special-order or manufacturer-built products may become non-cancelable once the manufacturer begins production, customization, assembly, or shipment.

Any special terms will be disclosed when reasonably practical before purchase.

Damaged or Incorrect Products

Customers should inspect deliveries promptly.

Damage, missing components, or incorrect products should be reported within 5 calendar days of delivery whenever reasonably possible.

Please provide:

• Order number
• Description of the problem
• Photographs
• Photographs of shipping packaging when shipping damage is involved

We will work with the manufacturer, distributor, or carrier as appropriate.

Defective Products

Defective products may be covered by the manufacturer's warranty rather than the return policy.

Iron & Light will assist customers in determining the appropriate warranty process.

Return Shipping

If Iron & Light or its fulfillment partner shipped the incorrect product, or the product arrives defective or damaged and a return is required, Iron & Light will determine the appropriate return-shipping procedure.

For discretionary returns, customers are generally responsible for return shipping.

Original shipping charges are normally non-refundable unless the return resulted from our error.

Restocking Fees

Certain distributor-direct, large-equipment, or special-order products may carry a manufacturer or distributor restocking fee.

If applicable, the fee will generally be disclosed before the return is approved.

Refund Timing

Approved refunds are normally processed within 7–10 business days after the returned product has been received and inspected.

Financial institutions may require additional processing time.

Order Cancellation

Standard stocked orders may be canceled if the cancellation is received before fulfillment begins.

Once an item has shipped, entered production, or been submitted as a non-cancelable supplier order, cancellation may no longer be possible.

Iron & Light Equipment & Field Supply uses multiple fulfillment methods in order to offer contractors a broader professional equipment catalog.

Products may ship from:

• Iron & Light
• U.S. distributors
• U.S. manufacturers
• Manufacturer warehouses
• Authorized fulfillment partners
• International manufacturers

Processing Times

Processing time varies by product.

Stocked U.S. items may ship quickly, while manufacturer-direct, international, custom, OEM, or large-equipment orders may require additional processing time.

Estimated delivery dates are estimates rather than guarantees unless specifically stated otherwise.

Manufacturer-Direct Shipping

Some products are shipped directly from the manufacturer or authorized distributor to the customer.

Packages may arrive separately even when products were purchased in the same order.

Blind / Neutral Shipping

Certain supplier-direct orders may use neutral packaging or Iron & Light customer-facing documentation.

Manufacturer information may still appear where legally required, including:

• Product labels
• Safety labels
• Certification markings
• Serial-number plates
• Customs documents
• Warranty documents

Tracking

Tracking information will be provided when available.

Large freight shipments may use freight carriers rather than traditional parcel services.

Large Equipment and Freight

Large equipment may require:

• Delivery appointments
• Commercial delivery locations
• Liftgate service
• Forklift access
• Loading dock access
• Customer assistance unloading

Any special freight requirements should be discussed before shipment when applicable.

Internationally Manufactured Products

Some products may ship directly from outside the United States.

Where possible, Iron & Light will clearly communicate applicable freight arrangements.

If duties, tariffs, brokerage fees, import taxes, or customs charges are the customer's responsibility, this will be disclosed where reasonably possible before shipment.

Shipping Delays

Iron & Light is not responsible for delays caused by events outside our reasonable control, including:

• Carrier delays
• Weather
• Customs processing
• Port congestion
• Natural disasters
• Manufacturer delays
• Government action
• Labor disruptions
• Transportation interruptions

We will assist customers in obtaining available shipment information.

Incorrect Addresses

Customers are responsible for providing an accurate shipping address.

Additional freight, redelivery, rerouting, storage, or return charges resulting from an incorrect address, refused shipment, or unavailable recipient may be charged to the customer when appropriate.

Shipment Inspection

Freight shipments should be inspected before signing whenever possible.

Visible freight damage should be documented on the carrier's delivery receipt.

Photographs should be taken immediately.

Iron & Light Equipment & Field Supply sells products from multiple manufacturers and suppliers.

Warranty coverage therefore varies by product.

Manufacturer Warranties

When a third-party manufacturer warranty applies, that manufacturer's warranty controls the scope, duration, repair process, exclusions, and available remedies.

Warranty periods may vary significantly by product.

Iron & Light Assistance

Iron & Light will make reasonable efforts to assist customers with legitimate warranty claims by helping communicate with manufacturers, distributors, or fulfillment partners.

Manufacturer approval may be required before replacement parts, repairs, returns, or replacements are authorized.

Iron & Light-Branded Products

Any separate warranty offered directly by Iron & Light for an Iron & Light-branded or private-label product will be stated on the applicable product page, invoice, warranty card, or product documentation.

No separate Iron & Light warranty should be assumed unless explicitly stated.

Typical Warranty Exclusions

Manufacturer warranties commonly exclude damage caused by:

• Misuse
• Abuse
• Improper installation
• Incorrect electrical supply
• Incorrect voltage
• Failure to follow instructions
• Improper chemicals
• Freeze damage
• Neglected maintenance
• Unauthorized modifications
• Improper storage
• Normal wear
• Consumable components
• Commercial abuse outside the product's intended rating

Wear Items

Wear items may not be covered under standard warranties.

Examples include:

• Seals
• O-rings
• Nozzles
• Brushes
• Hoses
• Belts
• Filters
• Bearings
• Trigger assemblies
• Spray tips
• Batteries where excluded by the manufacturer
• Other consumable components

Warranty Shipping

Responsibility for shipping warranty parts or equipment varies by manufacturer.

Customers may be responsible for shipping costs even when the replacement part itself is covered.

Technical Support

Where available, support may include:

• Troubleshooting
• Manufacturer technical support
• Replacement-part identification
• Manuals
• Video guidance
• Parts ordering
• Warranty assistance

Iron & Light training or technical assistance does not replace manufacturer instructions.

Iron & Light Equipment & Field Supply serves professional contractors and commercial service businesses.

Product availability through our store does not by itself mean that a product is approved for every location, application, jurisdiction, building, facility, or project.

UL and ETL Claims

Iron & Light will only advertise a product as UL Listed or ETL Listed when supporting documentation or manufacturer records indicate that the applicable model carries that certification.

Customers should understand that:

• Certifications are model-specific
• Voltage variants may have different certification status
• International versions may differ from U.S. versions
• A component certification does not necessarily certify an entire assembled system

CE Certification

CE marking is not represented by Iron & Light as a substitute for UL, ETL, or another U.S. Nationally Recognized Testing Laboratory certification where such certification is required.

Local Requirements

Customers are responsible for determining whether a product meets requirements imposed by:

• Federal law
• State law
• Local codes
• Fire authorities
• Building officials
• Authorities Having Jurisdiction
• Employers
• Insurance carriers
• Facility owners
• Project specifications

NFPA and Industry Standards

Iron & Light provides training and information aligned with applicable industry standards, including NFPA 96 where relevant.

Iron & Light is not endorsed by NFPA, UL, Intertek/ETL, OSHA, EPA, or any government agency unless expressly stated.

References to standards are educational and informational.

Professional Judgment

Commercial kitchen exhaust systems vary significantly.

Products should be selected and used by qualified individuals who understand the equipment, system, chemicals, pressure, heat, electrical service, access conditions, and safety risks involved.

Product Specifications

Specifications are based on manufacturer information available to Iron & Light.

Customers should review current manufacturer documentation before installation or operation.

Iron & Light Coaching, LLC respects the privacy of customers, students, website visitors, and business contacts.

This Privacy Policy explains how we may collect, use, and protect information when you interact with Iron & Light.

Information We May Collect

We may collect:

• Name
• Business name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Products purchased
• Training enrollment information
• Customer service communications
• Website activity
• Device and browser information
• Marketing preferences
• Form submissions
• Information voluntarily provided by customers

Payment Information

Payments may be processed through third-party payment processors.

Iron & Light does not necessarily directly store full payment-card information.

Payment processors maintain their own privacy and security practices.

How Information Is Used

Information may be used to:

• Process orders
• Deliver products
• Provide training
• Manage customer accounts
• Communicate about purchases
• Provide customer support
• Process warranty requests
• Prevent fraud
• Improve our website
• Improve products and services
• Provide requested marketing communications
• Maintain business records
• Comply with legal obligations

Service Providers

Information may be shared with service providers when reasonably necessary to operate our business, including:

• Payment processors
• Shipping companies
• Manufacturers
• Distributors
• Fulfillment companies
• Customer-management platforms
• Website providers
• Email providers
• Analytics providers
• Marketing platforms
• Professional advisors

These providers receive information necessary to perform their services.

Manufacturer-Direct Orders

When a manufacturer or distributor ships directly to a customer, we may provide that supplier with the customer's:

• Name
• Shipping address
• Phone number
• Email address when necessary for delivery
• Product/order information

This information is provided for fulfillment and support purposes.

Marketing

Customers may receive marketing communications when they have provided consent or when otherwise permitted by law.

Marketing emails include an unsubscribe method where required.

Transactional communications regarding orders, warranties, safety issues, or account activity may still be sent.

Advertising and Analytics

Iron & Light may use website analytics, advertising pixels, cookies, or similar technologies.

Some state privacy laws may classify certain advertising activities as "sharing" personal information.

Where applicable, consumers may exercise legally available privacy rights.

Selling Personal Information

Iron & Light does not sell customer personal information for monetary payment.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

No internet-based system can guarantee absolute security.

Children's Privacy

Our commercial services are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our commercial website.

Privacy Rights

Depending on applicable law and location, individuals may have rights relating to:

• Access
• Correction
• Deletion
• Portability
• Certain uses of personal information
• Marketing communications

Requests may be submitted to: [email protected]

We may verify identity before completing certain requests.

Policy Changes

This Privacy Policy may be updated periodically.

The current version will be posted on our website with its effective date.

Contact

Iron & Light Coaching, LLC
www.ironandlightcoaching.com
[email protected]
1-888-350-8587